Webshop guide

Guide for Intility Webshop

This is a guide of how to use Intility Webshop

Log in

Only Intility customers with a webshop user can sign in to the webshop, see prices and place orders. The company policy determines who should have a webshop user.  

1. Click on the "log in" symbol at the right side of the frontpage, and then log in with "single-sign-on". 
2. If you still don’t see prices after logging in with "single-sign-on", it’s because you don’t have ordering rights. If you need to place an order or want ordering rights, please contact the IT manager in your company. 

Favorites

If there are products you often order, you can save these as favorites, and they will be saved in a list with the rest of your favorites.

1. To add a product as a favourite, you find the product you want to favor, and tap the heart next to the product. When the heart is red, it means it has been added to your favorites. Here you see all of your favorite products. 
2. If you want to remove a favorite product, press the "remove” button.

Orders

In "Orders" in the dropdown menu under “My account” you will find an overview of all orders previously made. Under each order you will find information regarding date of order, order number, order status and tracking number. Tracking number is only visible after the item has been sent.

• If you are searching for a specific order, you can use the search field. If you know the order number for instance, you can search for it directly in the search field. Or you can search with other terms such as iphone or a reference noted in the order.
• For more information, you click on the desired order number. 
• Once you have clicked on the order, you will also find an "reorder" button, if you want to order these products again. The products will then be added to the shopping cart. 
• On the order page, you can also search for a return by clicking “Create RMA”. Check out the “return of goods” video for this process.

Reorder 

If you are not sure what products to order, a good place to start is to check out previously orderd equipment. 

1. You find this in the dropdown menu under “My account”, “Reorder”. 
2. You can use the filtering menu on the left side to find the products you are looking for. A useful filtering option is categories - such as computers and monitors. 
3. You will also find information about the date the order was placed, and how many times it has been ordered.  
4. You can click on the number of orders to get a full overview of the orders that includes this product.

Shopping list

The “shopping list” function, that you find on the right on the top of the frontpage, gives you the opportunity to make predefined “shopping charts” with selected products that you often order.  

1. You can make a “shopping list” by pressing buy on the products you want to add to the shopping list. 
2. Then click on the shopping cart. 
3. At the bottom of this page it says "shopping list". 
4. Enter an appropriate name in the shopping list, for example “Standard equipment employees” and press "add". The shopping list has now been created.
5. If you want everyone in the company to have access to the shopping list, click "Share", and then everyone with a webshop user will have access to the list. If you choose not to share, only you will have access to it. 
6. When you are going to make an order with the predefined shopping chart, you can just tap on the shopping list.  
7. To order the products, click "Use" and then all the products in the shopping list will be added to the shopping cart. 

Returning goods

If you want to return a product, you must apply for a return of the order in the Webshop. This can be found in "Orders” under My account.  

1. You can search for the order you want to return here, either by ordering number or by writing the name of the product for instance. 
2. Press "Create RMA" on the order you want to return, for example this one. Then, select the right amount and write the reason for returning. Then you click “Apply for return”. 
3. When you have applied for return, it will be visible in RMA under “my account”. 
4. We encourage everyone to familiarize themselves with our terms and conditions before applying for a return.

Compare products

If you are not sure what the difference between two products is, you can use the comparison function.

1. Press the weight sign next to the favorite button.  
2. Once you have clicked on the weight sign on all the products you want to compare, you click "Compare products".
3. You can choose whether you want to see all specifications, or only those that differentiate the products from each other.  
4. You can also choose whether you want to limit the overview to basic specifications, or an extended overview of all specifications. 

Finding products

To find a spesific product in the webshop, we recommend using the icons on the front page for an easier navigation. These illustrate different categories,  where we have gathered our recommended models based on the use or product type. For example on “laptops” you will find recommendations based on how you work. 

• To find the product you are looking for in the webshop, you can go to “all products”, and find the right category for the product you want to order. 
• If you don’t find what you are looking for in the recommended models,  you can use the filtering options on the left side to narrow down the selection.  
• There is also a function that limits the selection to only showing products that are in stock at the time of ordering (vis). 

Finding computers

When ordering a new computer, there are several functions in Intility webshop to help you find the right model.

• We recommend checking what computers your company has ordered in the past, which you will find in “reorder” in the dropdown menu under “My account”.  Then check off for computers in the filtering menu on the left side. Here you’ll get an overview of all computers ordered by your company in the past. 
• If the models in this overview is not available anymore, you can search for modell and specifications in the search field – For example Lenovo T14s. Here you can filter on computers and specifications on the left side. 
• It is also possible to only show computers that are in stock. 
• Another way is to use the “laptop” icon, where we have gathered recommended models based on how you work. Click on the banner that are most relevant. 

On the frontpage youll find computers that Intility have in stock, and that we recommend for normal office use. For example, Lenovo T14s, that you’ll find under “our recommendations” and Lenovo X1 Carbon under “you may also like”.  

When you have found the right model, for example this (Press Lenovo T14s on the front), press the buy button and proceed to the shopping cart. Note that you must enter the name of the user here, or a comment if the computer is to be set up generic, with no user, or sent with intune - before proceeding to checkout. 

Enter the correct billing and delivery address. The computer will then be sent to the selected address after it has been at Intility's setup department for installation. 

If the computer is not in stock, or the model has expired, you can also contact the purchasing department for advice on chat (which you can find here), or phone and email (which is under contact us). 

User Admin - Create a new user

To create a new user in the Webshop, you must go to "Name/address" under "My account" (link).

1. Under "Login info", use the pull-down function to change available logins: Select "[Add new login]". Here you add the new user's email address. Please note that the e-mail address must be the same as the one that is registered as the primary email address in Intility's systems.
2. You must then create a password for the user. We recommend that the user change the password through the login page when they are logging in for the first time. Later, the user can log in without a password with Single-Sign-On.
3. Then press "Save changes".
4. Here you can choose which type of ordering rights the user should have:
   
   a) If the user should have admin rights to be able to see all registered orders, invoicing profiles etc. for the company, in addition to their own, you can choose "admin".
   
   b) If the user should be able to place an order, but it is desirable that the orders should be approved by a manager before it is executed, then you enter the email of the person who is to approve the orders, where it says "approved by". Note: the person entered as approver must also have webshop access.
   
   c) If it is desired that the user only can order equipment for a given amount, for example NOK 4,000, you can enter desired amount under "Approve after". Orders that exceed this amount are sent to the person who was selected as approver. Note that the amount entered is excluding VAT.
   
   
5. If the created user is to be able to approve orders for other users in the company, tick "Approve"
6. Enter the desired delivery address. This address can also be changed manually with each order.
7. Enter the desired billing address. Note that the invoicing address that the user should have available in his Webshop must be ticked as "active". Feel free to get in touch via chat (down in the left corner) if you need help on this point.
8. Press "save changes" and the profile is created. The user can then log in with "single-sign-on".